Program

Service Delivery Transformation Sprint

About this program

Four focused weeks to a repeatable service-delivery transformation plan — sharpen the operating model, set governance, and build a measurable roadmap with weekly operator reviews.

Schedule

Agenda

Week 1
Operating model & scope
Sharpen which functions move and the target operating model.
- Nina Petrova
Week 2
Governance & SLAs
Set governance and service levels you can defend and grow.
- Carlos Mendes
Week 3
Metrics & reporting
Build a repeatable performance-reporting cadence.
- Carlos Mendes
Week 4
Review & iterate
Review the numbers and lock the next quarter's roadmap.

Lineup

Speakers

Nina PetrovaHead of Analytics, Insight Analytics Hub
Carlos MendesPrincipal Delivery Lead, Atlas Cloud Systems

Service Delivery Transformation Sprint

About this program

Agenda

Operating model & scope

Governance & SLAs

Metrics & reporting

Review & iterate

Speakers